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Program occasionally does not respond


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Monette Draper

I am an author. I write novels and autosave as frequently as I can. However there are times that Word Perfect hangs up and says "not responding". At that point I can't type, I can't save what I have typed and often the frequent autosaves do not get all my content backed up when this non-responding message occurs. From what I can tell this occurs due to something going on in the background over which I have no control. My son, a computer programmer, checked the debugging files and said it looked as if WP was checking with a server to make sure the program was legally licensed and /or only being used on one computer. If this is the case, how do you stop that from happening while the computer is in actual use? BTW, it is legally licensed and I am only using it on one computer. Can I schedule that background check to happen when I am not actively using the program? Is there anyway to salvage the data I lost between the last autosave and the program freezing (and no, it is not in a Temp folder, I looked). Waiting for the program to respond does not work, been there, tried that. I basically have to get out of the program and reopen it and then go to the file I was working on. Because I type fast, I have often lost up to half a page of text. This is something that has happened over the years I have used WP (since 1985 or so). I like WP on the whole for its ease of use, but this program nonresponding issue is happening all too often lately. I'd appreciate any help on this issue.

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Anne Frye

I suggest that verification of legitimate use of the software take place either upon opening the program prior to opening any files or upon closing it after all files are closed, or even both, but never during a save function.


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Anne Frye

I too have this problem with large files. I too am an author of large textbooks with many illustrations. I have gotten to the point that I have turned off auto backup and do manual backups as often as I remember. With very large files it goes into not responding mode for several seconds but usually then comes back and says it saved normally. From the time I hit save until it comes back I do not do ANYTHING else on the computer or I am likely to get a not responding freeze which will lose any new work since the last save. I have reduced file size considerably after finding out that going from BMP image format to PNG does not lose any quality but reduces image size considerably. Now I am getting a pause with saves, but not the not responding message. I have still not gone back to auto-saves. It is just too scary. This problem definitely needs to be addressed. It is ridiculous to be burdening the program with a valid use check during a delicate operation like a save file function.